Refund and Returns Policy

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At Afsana Traders, we strive to provide our customers with the best shopping experience possible. However, we understand that there may be instances where you need to return or exchange a product. This Cancellation and Refund Policy outlines the guidelines for how returns or exchanges can be initiated and the processing time for refunds or exchanges.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

Contact Us: If your situation falls within one of the accepted return or exchange criteria mentioned above, reach out to our customer support team. You can send us a message via our “Contact Us” form on our website or email us at afsanatraders@gmail.com. Please include your order number, a description of the issue, and any relevant photos to help us better assist you.

Confirmation: Once we receive your request, our team will review it and get back to you with further instructions. We may request additional information to facilitate the return or exchange process.

Return the Product: If your request is approved, we will provide you with a return shipping address or other instructions. Make sure to pack the product securely to prevent any further damage during transit.

Refund Processing Time

Upon receiving your returned item, we will process your refund or exchange within 7 days of receiving your request. The processing time may vary depending on your payment method and the time it takes to inspect the returned product. Refunds will be issued in the original form of payment.

Please note that shipping and handling charges are non-refundable unless the return is due to a mistake on our part. Afsana Traders reserves the right to deny any return or exchange that does not meet the specified criteria or if the product shows signs of misuse or damage.